Calibration & Repair

Trek manufactures all of its products to exacting specifications. So when our customers need calibration services or assistance with repairs, we recommend they contact Trek for professional help to assure their Trek instruments continue to perform as designed and expected. Trek’s calibration services utilize measurement equipment traceable to the National Institute of Standards and Technology (NIST). The Trek calibration system conforms to the requirements of ISO 10012-1-1992 and ANSI/NCSL Z540-1-1994. By using Trek’s technical experts for calibration and repairs, our customers can be confident that their Trek electrostatic voltmeters, high-voltage power amplifiers or electrostatic discharge (ESD) instruments will perform to specification.

Protect the important investment you’ve made in Trek performance and quality. Rely on Trek for your calibration and repair services.

Whether the instrument is still under warranty or not, you can rest assured that we will handle your need for calibration and/or repair services effectively and efficiently. Please contact Trek customer service for return information and related authorization (RMA).

For Calibration and Repair service you can also contact any of our Authorized Service Organizations below.

Service Contract Option

For those wanting additional coverage and confidence, beyond the product’s warranty, Trek now offers a Service Contract option to customers in North America. Service Contracts can be obtained for Trek products at the time of purchase or on existing Trek units that are up to four years old. Under the terms of the Service Contract, customers obtain the same professional assistance noted above but also:

• Free repair
• Free field service updates
• Free loaner instrument (available for most products during the service period)
• Annual calibration (with before/after data)

Trek Service Contract covers all key components including power supplies, PC boards, probes, displays and software.

For More Information

Please contact our Customer Service Group for additional information about Trek’s services and the Service Contract option.

Trek Japan KK (Japan)

10F Aobadai Hills
4-7-7 Aobadai, Meguro-Ku
Tokyo, 153-0042, Japan

Tel: 81-3-3460-9800
Fax: 81-3-3460-9801

Email: sales@trekj.com
Email Service: service@trekj.com
Web: www.trekj.com

Trek Inc (USA)

11601 Maple Ridge Road
Medina, New York, 14103 USA

Tel: 1 800 FOR-TREK or (585) 798-3140
Fax: (585) 798-3106

Email: sales@trekinc.com
Email Service: custserv@trekinc.com
Web: www.trekinc.com

BFI OPTILAS GmbH (Germany)

Oppelner Strasse 5
82194 Groebenzell
Germany

Tel. ++49(0)8142 6520-132
Fax: ++49(0)8142 6520-137

Contact: Alexander Kolano
Email Service: alexander.kolano@bfioptilas.com
Web: portal.bfioptilas.de
Corporate Web Site: www.bfioptilas.com

DAIN C&T CO LTD (Korea)

Trek ESD Product Line Representative
Woorim Lions Valley C-711,
#371-28, Gasan-Dong, Geumcheon-Ku,
Seoul, Korea.

Tel: 82 - 2 - 2026 - 2101
Fax: 82 - 2 - 2026 - 2106

Contact: S. C. Lee
Email Service: sclee@daincnt.co.kr
Web: www.daincnt.co.kr

Quatek CO LTD (Shanghai, China)

Shanghai Office:
Quatek Inc.
Unit 2112, 21F, Yong Sheng Tower
2025, West Zhong Shan Road
Shanghai, P.R.C (P.C.200235)
Tel: 86-21-6481-3366
Fax: 86-21-6481-3369

Contact: Roen Chang
Email Service: rchang@quatek.com.cn
Web: www.quatek.com.tw

Quatek CO LTD (ShenZhen, China)

Rm 2509, 13F, Bao Tong Building,
13 District, Bao An,
ShenZhen PRC (P.C. 518133)
Tel: 86 0755 - 33815218 x 809
Fax: 86 0755 - 33815099

Contact: Thomas Che
Email Service: tche@quatek.com.cn
Web: www.quatek.com.cn

Quatek CO LTD (Taiwan)

4th Fl., 308 Sec. 1 Nei-Hu Road
Nei Hu, Taipei,
Taiwan 114, ROC
Tel: 886 2 2797 3357
Fax: 886 2 2797 3957

Contact: Paul Ma
Email Service: service@quatek.com.tw
Web: www.quatek.com.tw

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